Reinstall the app from the App Store (free). Instructions on how to delete apps can be found here. If restarting does not work you will need to delete the app, restart the Apple TV again, and reinstall the app. The easiest way to do this is from Settings > System > Restart. Do other apps that require Internet on your Apple TV work? If you can connect your device to Ethernet this often helps. If you have problems with the videos downloading please follow these steps:Ĭheck your Internet connection. The apps are required by Apple policy to use Apple’s servers, so sadly we can’t provide an alternative. Apple’s servers can sometimes fail or be unavailable, which will result in the app showing an error indicating such. This process will take some time depending on your internet connection. Downloads fail, won't start, stuck on "retry download"Īll of our Apple TV apps download additional videos from Apple’s servers after they are first launched. Should that behavior still persist, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support1. You can also find those steps in this resource: If you can’t download or update apps on your iPhone or iPad - Apple Support Then check to see if you can download or update apps. Restart your device Restart your iPhone or restart your iPad. From the menu that appears, choose Prioritize Download.ĥ. Prioritize the download From the Home Screen, touch and hold the app. If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. See what payment method you have on file and make sure that it isn't expired, declined, or failed. Check your payment method You might need to have a payment method on file, even if the app that you want to download is free. Manually update the app In the App Store, try to update the app manually. Learn what to do if you can't open the App Store.Ģ. Learn what to do if you forgot your password. Open the App Store and sign in If a blue account button appears at the top of the App Store, you might not be signed in. For difficulties with downloading apps, you'll want to follow the steps below:ġ.
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